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What is the return policy ?

Art is something special and an order cannot be cancelled after the prints are shipped

If the parcel is damaged when it arrives and you feel that there is a risk that the print is affected, do not accept it (or - if it is too late, try to take pictures of it and ask the delivery service to return it). In all cases, do not open the parcel. 

I will then ship the print again.

This works only if you haven't opened it. If the parcel has been opened, I cannot accept any return - the best is to refuse directly from the transport service.